Terms and Conditions

INTRODUCTION AND ACCEPTANCE OF TERMS AND CONDITIONS
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Rural Pet Supplies’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company Rural Pet Supplies.

Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation.

We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Rural Pet Supplies as they are used to protect your rights as a valued customer and our rights as a business.

CHANGES TO THE TERMS OF SERVICE AND THE WEBSITE
Rural Pet Supplies is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice.

It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the
changes.

ACCESS TO THE WEBSITE
We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum.

We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time. Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you.

To do this, as part of our security procedures, we require you to register an account with Rural Pet Supplies by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password.

You must treat your account log-in information as confidential, not disclosing it to any third party and only using Rural Pet Supplies in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.

It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service. We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.

PRODUCT INFORMATION
Rural Pet Supplies takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.

PRICES
The prices indicated on Rural Pet Supplies are shown in Pound Sterling and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed.

If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

PRODUCT AVAILABILITY
We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will contact you via email to let you know when the product will be available or to offer an alternative product, credit note or a refund.

SECURE PAYMENT
Rural Pet Supplies currently offers three ways to pay for your order, Valitor Payment Gateway, BACS (by prior arrangement), Cash on Delivery (by prior arrangement). These payment options (Valitor and BACS) use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Rural Pet Supplies is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to Valitor for full terms and conditions of use.

DELIVERY OF GOODS
Your order will be delivered to the address you indicated when your order was placed. The products bought on Rural Pet Supplies will be delivered to one address in mainland Scotland, Isle of Skye or the Isle of Mull. We do not deliver to England Channel Islands (Alderney, Guernsey, Jersey and Sark), or to PO Box addresses.

Please check our ‘delivery’ page on our website to view the full list of areas we deliver to and how often we deliver to each area. We will be in touch 1-2 days before delivery with a 2 hour delivery slot when your order will be delivered. All upcoming delivery dates for each of our 6 delivery areas are listed on our ‘delivery’ page on the website.

Rural Pet Supplies does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery caused by unforeseen circumstances (severe weather, ferry cancellations etc). In the event where you do not receive your order, we will be in touch to advise when your order will be rescheduled to arrive to you.

RIGHT OF RETURN
Rural Pet Supplies allows you 31 days to return an item. We will typically collect unwanted items on our delivery run the following month and we are happy to exchange, refund or credit the unwanted item as long as the item is unopened and undamaged by the customer. Customers will be reimbursed for returned items via the same method they used to pay for the item(s) initially.

PRIVACY AND PROTECTION OF PERSONAL DATA
The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.

You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to Rural Pet Supplies to find out what personal information we hold concerning you.

You may at any time, and by request, modify this information. Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.

INTELLECTUAL OWNERSHIP
All the content on Rural Pet Supplies (illustrations, texts, names, brand names, images and videos) is the property of Rural Pet Supplies. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by Rural Pet Supplies.

All information, content and files are protected by International law concerning intellectual ownership and copyright. Rural Pet Supplies cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to.

All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code. Rural Pet Supplies will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

WAIVER AND SEVERABILITY
Any failure of Rural Pet Supplies to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Rural Pet Supplies, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service).

If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

FEEDBACK AND COMMENTS
Any opinions left on the website by Rural Pet Supplies customers are screened and moderated by Rural Pet Supplies . If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), Rural Pet Supplies reserves the right to refuse or modify it.